Job Description This position requires a seasoned professional with at least 8 years of experience in CallCenter applications. Candidates must have a very strong background and experience with Nortel IVR, Avaya PBX /AES, Voice Objects IDE, Genesys CTI Framework 7.x/8.x, Virtual Hold, and NICE perform audio/screen voice recording architectures. Overall responsibility for system availability, Capacity planning, System performance, installation, configuration, software and hardware for Norte
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