Help Desk Manager Location: Home Office (Greensboro, NC) Purpose of the Job: The Help Desk Manager's role is to oversee the entire Help Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Help Desk will be responsible for the first-level of e
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